Frequently asked questions are grouped into Working with Paxus, Privacy, Getting Paid, Staying Safe, Training and Superannuation.

Working with Paxus

1. I have been told that I have the job. What happens next?
   See Starting a new contract
   
2. What about Public Liability & Professional Indemnity?
   Public Liability and Professional Indemnity insurance is mandatory when you commence a contract.  If you have this insurance then you will need to bring a copy of your insurance certificate when you sign the contract; it is a legal responsibily of Paxus to ensure all contractors have this cover.  If you don't have your own insurance, then you can be covered under the Paxus policy for a nominal 1% of your pay - this is deducted at time of payment. 
   
3. What should I expect and do on my first day?
   Before you start your contract we will confirm with the client your start time, location and contact. We will then email or call you with this information.
   
4. I am going on leave (or have been on sick leave), who do I need to notify?
   Apart from letting the client know, you also need to advise your Paxus Account Manager so that we don’t expect a timesheet from you.
   
5.  Who do I contact about my impending extension?
   Contact your Paxus Account Manager and perhaps discuss the extension with your line or hiring manager. Paxus will usually begin discussions on a potential extension from 6 weeks before your contract is due to expire.

Privacy

1. How do I access my personal information from Paxus?
   Paxus relies on the accuracy of the personal information you provide to us. To the extent authorised by the Privacy Act and other applicable laws, you can access and amend your personal information held by Paxus. If you wish to request access to, find out more about or seek amendment of your personal information held by Paxus, you should contact the Privacy Inquiry Service sending an email to hof@paxus.com.au  or phoning 03 8695 1800.

Getting Paid

1. When will I get my first pay?
   A specific payroll schedule will be included in your starter kit.
   
2. Which box do I tick on my Tax File Declaration for Question 7 – On What Basis are you paid?
   Labour Hire
   
3. What is the Tax Free Threshold and how do I know if I am entitled to it?
   Up to date information can be found on the Australian Tax Office website at ato.gov.au and can be found by searching on Tax Free Threshold.
   
4. I am on a daily rate, what happens if I don’t work a full day?
   The rate would be applied on a pro-rata basis and would depend on whether your client’s “full-day” was 7.5 or 8 hours. For example, if you are on a rate of $300 / day, and your client’s day is 8 hours and you only worked 4 hours, then you would be paid $150. i.e. 300 / 8 * 4.

Staying Safe

1. I have started a new contract, but have not received a site OH&S induction from the client. What do I do?
   For whatever reason, if an OH&S induction does not occur on the client site, you can use this OHS Self Evaluation Checklist to perform a self-evaluation of your work environment on the client site.
   
2. Where can I find out more information on Paxus' Health and SAfety policies and procedures?
   See the Paxus Staying Safe page
   
3. I have been involved in an accident at work. What should I do?
   Contractors must ensure that all workplace accidents and illnesses that may result in lost time or a change in duties are reported immediately to their Paxus account manager who will record the details in our system. This Accident / Incident Form  can be used to record details and can be faxed to your local Paxus office.
   Everyone has a duty of care to maintain the health and safety of those with whom they work. If you are present at the time an accident /incident occurs you should:

• Make sure any injured person is properly cared for first;
• Make the work place safe, without disturbing the scene, and without endangering yourself;
• Notify your supervisor and Paxus account manager that an accident /incident has taken place
  

Training

1. How do I register for FREE Training?
   Forward some basic contact information to your local training administrator – see Free Training.
   
2. Where can I find out more information on Paxus' Training?
   See the Paxus Free Training page

Superannuation

1. What is a SPIN?
   SPIN stands for Superannuation Product Identification Number and is the unique number assigned to your superannuation fund by the ATO.
   
2. How often are my superannuation contributions paid into my fund?
   Superannuation will be paid a month in arrears after our Financial Month end.
   
3. What impact do the Superannuation Quarters have on Paxus’ processing?
   The legislated superannuation quarters are:
   Jan 1 – March 31 April 1 – June 30 July 1 – Sep 30 Oct 1 – Dec 3
   Paxus processes superannuation contributions on or before the 15th of the month, every month, but if you are a new contractor, and you are exercising your choice of fund, it is very important that we receive your correctly completed forms before the quarter cut-off in Jan, April, July and October.
   
4. Where can I find out more information on Superannuation?
   See Paxus Superannuation page