Job description
Bundoora Location (5 days onsite) - 12 months contract with likely extensions!
Our Client is a leading Consulting firm looking for a Level 2 Desktop Support Engineer for one of their Bundoora based projects.
Responsibilities:
- Provide technical support to customers with laptop, desktop computers, mobiles/tablets or BYO devices.
- Provide hands-on as well as remote technical support via telephone or remote access.
- Perform installation, repair and maintenance of End user computer devices and related software/hardware.
- Troubleshoot and expeditiously resolve hardware and software issues and identify root cause of problems when related to end user devices minimizing disruption to the users.
- Provide second level support on issues escalated from the Service Desk.
- Work closely with the Service Desk and other resolvers to provide seamless customer support.
- Work closely with infrastructure and application teams to ensure timely delivery of service.
Skills required include:
- 2+ years of experience in 2nd level Workstation software & hardware break fix support.
- Experience in Windows 10/11, M365, ServiceNow, Active Directory, Azure MFA.
- Experience working with Mobiles/Tablets - Android/Apple.
- Experience in Intune/SCCM required.
- Standard and Multi-function print devices.
- Workstation Networks Configuration.
- Voice Communication, Video Conferencing across various platforms.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 86804238 or email: [email protected] and quote the above job reference number.
