Job description
- Long term contract - until Dec 2025
- Must be onsite in Adelaide
- Support a large corporate environment
- Windows, Mac and Mobile devices
As the Service Desk Analyst - Level 1 you will be responsibilities include delivering remote support for a range of technologies including Windows, Mac, and mobile devices, while working on a rotation roster with a customer-centric focus. Under the guidance of the Service Desk Lead, you will need strong customer service skills and the ability to effectively resolve and communicate technical issues to various stakeholders.
Skills/experience needed include:
* Proficient in both Windows and Mac operating systems
* Skilled in ITIL processes and various ITSM tools (ServiceNow preferred)
* Experienced with Active Directory and Office 365
* Knowledgeable in networking and troubleshooting hardware/software issues
* Excellent customer service and troubleshooting abilities
* Strong communication and decision-making skills
* Consistent in meeting targets and deadlines
* Outstanding call-handling and problem-solving capabilities
* A collaborative team player with solid organizational skills
* Adaptable, reliable, and committed to continuous development
* Identify regularly occurring problems and implement permanent solutions.
* Deliver face to face support for VIPs at events, conferencing and presentations
as requested.
* Contribute to continuous improvement of services, processes, standards, and
systems.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: [email protected] and quote the above job reference number.
