Job description
Our client, the largest global enterprise in the world, is seeking an IT Customer Service Officer.
Key Responsibilities
Customer Service
- First and second level computer troubleshooting
Provide accurate information and assistance to clients, businesses, and members of the public.
Handle inquiries, complaints, and requests for information in a professional and timely manner.
Assist with the lodgement of documents and correspondence.
Resolve issues and escalate complex matters requiring analysis or specialized knowledge.
Administrative Support
Process applications, verify documentation, and maintain up-to-date records.
Manage end-to-end systems processing and data entry.
Conduct follow-up communication and manage contract documentation.
Ensure all actions are compliant with internal policies and relevant regulations.
Space Support
Maintain a clean, organized, and accessible work environment for staff and visitors.
Monitor and manage office resources, supplies, and equipment.
Escalate facility-related concerns to the appropriate personnel as needed.
Other Duties
Respond to a broad range of customer circumstances, providing support through various channels (in-person, phone, online).
Deliver empathetic assistance to clients during challenging situations.
Provide basic clinical or specialist support where applicable (training provided if required).
May involve supervision or guidance of junior team members.
Key Requirements
- First and second level computer troubleshooting
Proven experience in customer service or administrative support roles.
Strong interpersonal and communication skills.
High attention to detail and ability to manage multiple priorities.
Competent in using digital systems and office software.
Ability to work both independently and within a team.
Knowledge of compliance and confidentiality requirements.
Experience in a community, healthcare, or public-facing environment is desirable.
Benefits:
Supportive and inclusive team culture
Opportunity to make a meaningful impact in people's lives
Continuous training and development opportunities
Modern, accessible workspace
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To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
