Job description
Our Federal Government client is seeking an experienced Mulesoft Integration Support Manager to join their team. This is a 12 month contract with another 12 month extension option. The role is open for Sydney and Melbourne. The role is open for Australian citizens with the ability to obtain a Baseline clearance.
- 12 month contract with another 12 month extensiion option.
- Open for Sydney and Melbourne.
- Hybrid role ( 3 days in office and 2 days WFH).
- Open for Australian citizens with the ability to obtain a Baseline clearance.
- Paxus pays weekly.
To be successful in this role you must:
- Lead a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency's integration platforms.
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues.
- Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agency's integration platforms using tools such as Splunk and Dynatrace
- Ensure support and operational activities are aligned with business prioritisation, ICT security and architecture patterns, and the Agency's overall strategic object
- Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
- Responsibility of the day-to-day running and operations of the Agency's integration platforms - including all required activities and tasks to ensure availability, performance and usability of systems for users.
- Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
- Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.
- Identify areas of improvement and implement solutions and continuous improvement initiatives.
To be considered for this role you must:
- At least 5 years' experience working with API integration, ideally in a support/operations role.
- Experience maintaining and administering APIs and applications using MuleSoft.
- Excellent communication and stakeholder management skills to manage competing stakeholder groups.
- Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
