Senior Service Engineer

Looking for a Senior Service Engineer, Contact Centre Platforms who is responsible for providing expert services and knowledge in relation to designing, engineering, and implementing critical contact centre platforms and application services.

Responsibilities:

• Provides expert consulting in Infrastructure Service Engineering to project delivery portfolios
• Assists with discovery, design, and migration planning activities
• Supports the implementation, integration, and configuration of new capabilities, focusing on new AudioCodes products and the existing Avaya product suite
• Aids in the development, planning, and execution of testing strategies across SIT, UAT, and PVT phases
• Facilitates migrations and operational handover to L1/L2/L3 run teams
• Delivers all necessary documentation throughout the project delivery stages

Essential Criteria:

• Demonstrated experience in implementing and/or supporting AudioCodes Mediant SBC and OVOC products
• Extensive experience in the Contact Centre domain in a technical design and engineering role within a large and complex IT environment
• Familiarity with the Avaya Aura stack, including Communication Manager, Session Manager, System Manager, Application Enablement Services, and/or Experience Portal
• In-depth knowledge of open standard IP voice protocols such as SIP, SDP, and RTP
• Strong understanding of horizontal technology domains such as security, networks, and infrastructure platforms
• Advanced skills in analysis, problem-solving, and troubleshooting
• Self-motivated individual with a proactive mindset and a drive to learn and take ownership
• Ability to communicate effectively with key and senior stakeholders, understanding business and customer-centric outcomes
• Sound understanding of the financial services operating environment
• Excellent verbal and written communication skills
• Tertiary qualifications in IT or a related discipline, or equivalent experience
• Relevant technical certifications such as ITIL, TOGAF, or SSCA are desirable

Benefits

• Supportive and diverse workplace culture
• Professional Team Environment
• Flexible working Environment

Job Reference # 266230

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Aditi Yadav on 02 9464 5530 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.