Job description
Position: Service Desk Analyst
Location: Adelaide, CBD
Role Overview: Our client seeks a Service Desk Analyst to serve as the primary contact for ICT-related inquiries, providing prompt and effective first-level support. The ideal candidate will possess strong problem-solving skills and a customer-focused approach to efficiently address technical issues.
Key Responsibilities:
- L1 & L2 Support: Provide timely ICT service desk assistance to a diverse clientele.
- Customer Service: Resolve or escalate technical issues, ensuring customer satisfaction.
- Technical Troubleshooting: Utilize knowledge base articles to address various ICT problems.
- Request Management: Handle service requests within an ITIL-based framework, maintaining accurate records.
- Operational Improvement: Identify and report performance issues, contributing to service desk enhancements.
Qualifications:
- Experience in a service desk or IT support role.
- Experience in Ticketing tools such as ServiceNow
- Understanding of ITIL-based service management practices.
- Strong problem-solving and excellent communication skills.
- Ability to manage multiple tasks effectively and worked in a KPI environment.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Rayan Thomas on + 618 7422 0610 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
