API/Integration Support Analyst

Job details

Posted
17 February 2025
Salary
Hybrid + Weekly Pay
Location
Canberra
Job type
Contract
Discipline
Digital
Reference
268529

Job description

Our Federal Government client is seeking an experienced API/Integration Support Analyst to join their Canberra, Brisbane or Melbourne team. This is a 12 month contract with a possibility of a 1x12 months extension. This role is open for Australia citizens with the ability to obtain a Baseline clearance.

  • 12 months contract with 1x12 months extension option
  • Open to multiple locations Canberra, Brisbane abd Melbourne
  • Open for Australian Citizens with ability to obtain Baseline clearance
  • Hybrid Role (3 days in office and 2 days WFH)
  • Paxus pays weekly

To be successful in this role you must:
  • Liaise with and assist Digital Partners register and subscribe to API's - from initial application, through testing and compliance, and into production.
  • Maintain and configure API's and applications.
  • Become familiar with the token-based authentication system to help Partners with authentication problems.
  • Undertake testing of APIs and the environments as required.
  • Monitor and report on end-to-end API health, performance, and statistics.
  • Troubleshoot API and integration issues and work with external vendors to resolve them.
  • Work closely with level three technical and development teams to investigate and resolve complex incidents.
  • Use strong verbal and written communication skills to deal with technical and business staff up to management level.
  • Collate, analyse, and produce customised reports and dashboards as required in consultation with ICT and business teams.
  • Raise support tickets with external vendors and follow through to resolution.
  • Develop and maintain documentation on support processes, policies, and configuration.
  • Apply best practice ITIL methodology for incident management and service requests.
  • Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
  • Undertake support and operations. Development is not required in this role.

To be considered for this role you must:

  1. Demonstrable experience in administration and configuration of IBM API Connect.
  2. Any exposure to CRM systems is beneficial.
  3. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
  4. At least 3 years' experience working with API's and/or Integration.
  5. Proven experience working in high-pressured environments.
  6. Excellent communication skills.
  7. Ability to manage competing stakeholder groups.
  8. Experience in a support/operations role.




please quote the job number#268529





To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Eliza Vuki on + 612 6151 9219 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.