ESM Technical Specialist

Our Federal Government client is seeking an experienced ESM Technical Specialist to join their team. This is a 18 months contract with a 1x18 extension option. This role is a hybrid role (Minimum 3 days in the office, 2 days WFH). This role is open to ACT, NSW, QLD, VIC, and WA. This role is open to Australian Citizens with the ability to obtain a NV1 security

• 18 months contract with 1x18 month extension option
• Hybrid role ( Minimum 3 day in the office, 2 day WFH)
• Open to ACT,NSW,VIC,QLD and WA
• Open to Australian Citizen
• Ability to obtain a NV1 Security Clearance
• Paxus pays weekly

The ESM Technical Specialist is responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions. This role involves working closely with various departments and business unites to ensure that the ESM platform meets the organization's needs and enhances overall service delivery.

As our client is growing to meet the needs of the Australian population, this enquires comprehensive IT systems to support the day to day running of the organisation.

To be successful in this role you must:

• Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.
• Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.
• Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
• Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
• Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
• Implement robust security measures and ensure compliance with various regulations to protect sensitive data.
• Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes.
• Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization.

To be considered for this role you must have:

• ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
• Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
• Experience with additional ESM tools and platforms, such as Ivanti , Freshservice, or Zendesk.
• Knowledge of automation and orchestration tools, such as Ansible , Puppet, or Chef. Previous experience in a similar role within a large enterprise environment.
• Minimum of 1-2 years of experience in ESM or IT service management roles.
• Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
• Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.

When enquiring for this role please quote Job number #268547

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Eliza Vuki on + 612 6151 9219 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.