ICT Support Officer

Our Federal Government client is seeking an experienced ICT Support Officer to join their Dandenong team. This is a fixed term contract for 18 months with the view of becoming permanent. This role is open to Australian citizens with the ability to obtain a Baseline clearance.

• Fixed term contract for 18 months with view of becoming permanent.
• On-site and office is based in Dandenong.
• Salary range $72,973 to $82,080 + 15.4 % super
• Open for Australian citizens with the ability to obtain a Baseline clearance.

As an IT Support officer you will be required to:

• Provide technical expertise in the delivery of project objectives and achieve results
• within a project or business delivery team in a multi-disciplinary setting
• Deliver outputs from supplied specifications using agreed standards and tools to achieve well engineered results
• Provide (Local Office) onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers / scanners, mobile / smart phones, tablets); some examples include support of Windows 10/11 operating system, Citrix, Virtual Desktop Infrastructure and MS Office 365 products)
• Provide onsite (Local Office) ICT level 2/3 technical support for the commercial software applications utilised by local staff
• The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers (ServiceNow)
• The configuration and support for networked multi-function devices (Papercut)
• The provision and support for ICT assistive technologies
• Facilitation of office refits and moves of the ICT end user hardware
• Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling (ServiceNow)
• Support users with video conferencing and telephony where needed (Microsoft Teams)
• Responsible for day-to-day IT support to staff (including VIP staff).

To be considered for this role you must:

• Proven understanding of broader data networking, WAN, LAN (ethernet cable / Wi-Fi), and knowledge on switching between connection types.
• Experience in onboarding users, imaging machines, upgrade software / hardware and decommissioning equipment.
• Proven interpersonal skills with the ability to work in a team, preferably in an ICT related role
• Demonstrated lateral thinking and problem-solving skills
• Demonstrated initiative, self-motivation and a positive work ethic.
• A predisposition to seeking continuous self-improvement, researching and being curious.
• Ability to develop and maintain strong relationships with stakeholders
• Demonstrated ability to effectively manage time and prioritise tasks to meet deadlines and achieve goals.
• Microsoft Endpoint Configuration Manager experience (Cloud based or On Premises)
• Active Directory and Microsoft Intune experience would be advantageous.

When inquiring about this role, please quote #268995

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.