Program and Administration Support Officer

Your New Organisation: A Federal Government Department

Your new Role: Program Manager and Administration Support Officer

Locations: Canberra and Coffs Harbour, NSW

Your New Role: The Support Officer, Incidents, will be responsible for compiling agency's safety data records, ensuring their accuracy and completeness, and assisting in analysis and reporting on this data.

To succeed in this role, candidates should demonstrate the following behaviors:

Working with People - Understanding others, adapting to their needs, recognizing and rewarding contributions, listening actively, consulting, supporting, and showing care.

Adhering to Principles and Values - Acting with integrity and ethics, ensuring equal opportunities, embracing diversity, and considering the impact on the community and environment.

Relating and Networking - Building strong relationships, networking effectively, and engaging with people at all levels.

Analysing - Analyzing information, seeking clarity, offering solutions, making informed judgments, and thinking systematically.

Delivering Results and Meeting Customer Expectations - Focusing on customer needs and satisfaction, setting high-quality and quantity standards, working efficiently, and meeting project goals.

Following Instructions and Procedures - Adhering to procedures and instructions, managing time effectively, demonstrating commitment, and following safety and legal guidelines.

Adapting and Responding to Change - Embracing change, being open to new ideas, adjusting interpersonal approaches, showing sensitivity to diverse cultures or backgrounds, and handling ambiguity in the workplace.

KEY RESPONSIBILITIES:

• Support the triaging of all incident reports received by the agency, ensuring compliance with legislative and other requirements, including verifying the severity classification of incidents.
• Create and maintain accurate and complete incident database records.
• Categorize incidents using the Occurrence Framework to capture key details, helping to identify safety trends and issues.
• Extract and assist in analyzing agency's incident data, combining it with inspection and investigation data from various systems.
• Monitor and oversee responses to incidents and associated communications, ensuring they are accurately reflected in incident records.
• Provide timely briefs and information to Operations management.
• Prepare regular and ad hoc internal and external incident data reports as required.
• Assist in the development, review, and update of internal and external guidance materials.
• Uphold the agency's Code of Conduct and Values.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Divya Arora on + 612 6151 9211 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.