Job description
Our client, a global mining company, is seeking a highly motivated and skilled Service Desk Engineer (Level 2/3) to join their growing team.
In this critical role, you will be responsible for providing exceptional technical support across our diverse IT infrastructure, ensuring seamless operations and maximising productivity.
Key Responsibilities:
- Provide expert technical support for switching, routing, networking, Microsoft, and Windows environments.
- Proactively identify and resolve IT issues, ensuring minimal disruption to business operations.
- Perform software and hardware upgrades, ensuring systems remain up-to-date and secure.
- Deliver outstanding customer service, building strong relationships with end-users across the organisation.
- Participate in an on-call rotation, providing after-hours support as needed.
Essential Skills & Experience:
- Proven experience in supporting network systems (switching, routing) and Microsoft Windows.
- Strong background in performing software and hardware upgrades and installations.
- Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly and concisely.
- Strong work ethic and the ability to work independently and as part of a team.
Desirable Qualifications:
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)
- Experience working in a fast-paced and demanding environment
- Knowledge of IT security best practices
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nicole Oo via email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
