EL1 Enterprise Service Management Solutions Architect

Location: ACT, NSW, QLD, VIC, WA

Duration: 18 months

Hybrid work arrangements

PAXUS pays weekly

Our Federal Government client is seeking an Enterprise Service Managment Solution Architect.

The Enterprise Service Management (ESM) Solution Architect is responsible for designing, implementing,

and maintaining the ESM solutions that align with the organization's strategic objectives. This role

involves collaborating with various stakeholders to ensure that the ESM solutions meet business needs

and enhance operational efficiency. This role will be responsible for the architecture of the current and

future state of ESM platform.

An Ideal candidate will be able to think outside the box and design solutions that balance both technical

and business outcomes.

DUTIES

• Lead the design and architecture of ESM solutions, ensuring they are scalable, reliable, and aligned with business requirements.
• Oversee the implementation of ESM solutions, including configuration, customization, and integration with other systems.
• Work closely with business units, IT teams, and external vendors to gather requirements, provide technical guidance, and ensure successful delivery of ESM projects.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ESM solutions.
• Develop and maintain comprehensive documentation for ESM solutions, including architecture diagrams, configuration guides, and operational procedures. As well as maintaining as-built and technical library of information.
• Provide training and support to end-users and IT staff on ESM solutions, ensuring they are effectively utilized and maintained. This includes running communities of practice and other knowledge-sharing initiatives

SELECTION CRITERIA

Essential Criteria

1. Minimum of 2 years of experience in enterprise service management or a related field.
2. Demonstrated experience in designing, managing ESM projects. Including planning, execution, and monitoring.
3. Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira, ServiceNow, Cherwell and/or similar) and related technologies.
4. Ability to analyze complex business requirements and translate them into effective technical solutions.
5. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
6. Strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
7. Proven ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
8. Broad experience in different ICT disciplines.

Desirable Criteria

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Relevant certifications in ESM platforms (e.g., ServiceNow Certified Implementation Specialist or Atlassian Certified Professional) are a plus.
3. Experience developing data models such as configuration management databases (CMDBs)
4. Experience using IaC (Terraform) and Git (Gitlab)
5. Experience working in an operational environment within ICT management frameworks such as ITIL.

Other Criteria

1. Excellent communication skills.
2. Works well in a geographically distributed team.
3. Willing to gain baseline clearance.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Divya Arora on + 612 6151 9211 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.