Job description
We are seeking a skilled Level 3 Support Engineer for Non-Contact Centre Voice Infrastructure services to join our team.
Key Responsibilities:
- Delivering L3 DevOps and operational support for the MS Teams Recording service.
- Supporting the L3 and Trading Floor teams with BAU operations and project execution.
- Overseeing the resolution of system vulnerabilities within the team.
- Driving the team's Continuous Improvement and Service Improvement initiatives.
- Monitoring and ensuring performance targets (MTTR, OLA, SLA) for service delivery are met.
- Handling the submission of Change Control requests.
- Completing mandatory company training, including OHS, Risk, and Compliance, on time.
Essential:
- Minimum of 2 years of experience with compliance call recording systems such as NICE/NTRX or ASC.
- At least 8 years of experience in the planning, implementation, and support of telephony infrastructure within a medium to large enterprise environment.
- Proven experience in writing technical documentation, such as ITSD and SSD.
- 1-5 years of experience with trading floor systems such as IPC/Unigy or Cloud9 is nice to have.
- Familiarity with SaaS environments is desirable.
- Experience using ServiceNow (SNOW) for service management is nice to have.
- Proficiency with the Jira project management tool is desirable.
- Strong background in creating user guides, technical documentation, operational procedures, and reports is nice to have.
Benefits
- Supportive and diverse workplace culture
- Professional Team Environment
- Flexible working Environment
Job Reference # 267159
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Aditi Yadav on 02 9464 5530 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
