Job description
Senior Business Analyst
Contract through June 2026 | Extensions available
About the Role: A leading organisation is seeking an experienced Senior Business Analyst to join their Human Resources team within the People, Information, and Communication Services Division. This role is focused on supporting HR management applications, specifically an Employee Complaints management solution. You will collaborate with business stakeholders to analyse current processes, document requirements, and contribute to continuous improvements of this solution.
Key Responsibilities:
- Conduct in-depth analysis of business processes and user requirements.
- Collaborate with business representatives through workshops, small groups, and one-on-one meetings to document existing processes and future needs.
- Evaluate current systems, document gaps, and propose solutions to meet business objectives.
- Produce high-level requirements specifications, prioritise them, and ensure traceability.
- Establish and maintain a five-year application roadmap, covering business, technical, and reporting requirements.
- Act as the main point of contact for designated stakeholder groups, facilitating communication and gaining consensus on scope and requirements.
Skills and Experience:
- Demonstrated experience with large-scale complaints management solutions (e.g., Resolve or similar).
- Strong analytical and data modelling skills.
- High-level technical skills and experience with business/system requirements gathering and solution development.
- Excellent written and verbal communication skills, including interviewing, facilitation, and presentation abilities.
- Familiarity with system development methodologies and experience in a business/IT environment.
- Proven stakeholder engagement and management skills, with a track record of building effective relationships across diverse groups.
Additional Information:
- Hours are negotiable within standard business hours, with potential remote work arrangements to be discussed upon commencement.
If you're a detail-oriented Senior Business Analyst looking for a long-term opportunity to make a significant impact within a collaborative team, we encourage you to apply.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Emma Metzger on +617 3339 5618 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
